Website Regulations

  1. DICTIONARY
    1. Service –
    2. Client – an individual or company reporting equipment for repair.
    3. Service Service – a service involving maintenance and repair work on the client’s equipment or software.
    4. Acceptance Protocol – a document confirming the acceptance of equipment from the client to the service, also serving as an order for the Service Service.
    5. Release Protocol – a document containing information about the repair and its costs, serving as evidence of the equipment’s return to the client.
    6. Reporting Form – an electronic form available on the service website, allowing the remote commissioning of the Service Service.
    7. Warranty – The guarantor’s commitment (in this case, the Service) regarding the service to the client, especially for repair, replacement, refund, or provision of other services in case the device does not exhibit the properties specified in the warranty statement.
    8. Complaint – a customer’s request directed to the service provider, related to unsatisfactory quality or improper performance of the service, by requesting re-repair or refund of all or part of the paid amount.
  2. GENERAL PROVISIONS
    1. This regulation defines the rules for performing repair services by COMPANY
    2. Every client submitting equipment to the service is required to familiarize themselves with this regulation.
    3. Ordering the Service Service by the client is equivalent to accepting this regulation.
    4. The service reserves the right to change this regulation without informing clients.
    5. By accepting the service regulation, the client agrees to the processing of personal data in accordance with the Act XXX
  3. RECEPTION TO SERVICE
    1. Ordering a service is done through the registration form on the website, email, or phone contact by reporting the malfunction and delivering the equipment, the malfunction of which is related, by mail to the iFixThis service address at ADRESS. By submitting the form, the client agrees to start the repair and accepts the service regulation. The shipment can be delivered by any courier to the iFixThis company address. The sender covers the shipping cost.
    2. It is also possible to order a repair in person. To do this, deliver the equipment with the malfunction to the address: ADRESS.
    3. Confirmation of the acceptance of the equipment by the service is the issuance of the Acceptance Protocol. By signing a copy of the Acceptance Protocol, the client agrees to start the repair (service activities) and accepts the service regulation. The Acceptance Protocol is also the only document entitling the client to pick up the equipment. The client is responsible for securing and properly packaging the sent equipment.
    4. To protect against the consequences of equipment damage during transport, it is recommended to use original packaging and insure shipments for the full value of the sent items.
    5. The service may refuse to perform the Service Service in the following cases:
  • poor technical condition of the equipment
  • lack of parts
  • when the cost of repair exceeds the value of the equipment
  • lack of acceptance of the regulation.
  1. SERVICE PROCESS
    1. The service is obliged to provide services with the highest care and as quickly as possible. The service charges fees for services according to the price list or valuation made during the diagnosis. The times and costs provided at the time of acceptance are indicative and may change. Only after completing a full diagnosis, it is possible to determine the exact time and costs of repair. Any change in costs and the need for additional services must be accepted by the client before further action is taken. The diagnosis of the equipment is paid, the cost of diagnosing iPhone is 100 PLN. The cost of diagnosing iMac and MacBook is 250 PLN. With the acceptance of the repair costs, the cost of the diagnosis is not charged. The service performs repairs only for malfunctions reported by the client. If the removal of the reported malfunction is insufficient for the proper operation of the equipment, the service will present the conditions and costs of comprehensive repair, and in the absence of acceptance, the service may refuse to perform the service. Repairs are carried out in the order of submissions. It is the responsibility of each equipment user to secure their data before handing over the equipment to the service by creating a backup. The service does not interfere with the client’s data, but is also not responsible for data that can easily be damaged or lost in the event of equipment malfunctions. At the client’s request, the service can secure the specified data, but this is treated as a separate paid service. The service also has no influence on the quality of copied data and does not guarantee its correctness. Data may be damaged or incomplete. In the event of the impossibility of repairing the equipment, the service reserves the right to issue unrepaired equipment with slightly different characteristics or slightly different symptoms of the malfunction. This is a natural effect of attempts to repair often related to the replacement of elements, regeneration of electronic circuits, changes in software, etc. During the attempt to repair and diagnose, the condition of the equipment may deteriorate, not resulting from intentional action but resulting from the repair process. The listed parts are not subject to return, and damaged elements are subject to disposal.
  2. RELEASE FROM THE SERVICE
    1. Equipment is issued only and exclusively based on the presented Acceptance Protocol, which must be returned to the service. In the absence of the Acceptance Protocol, the service may refuse to release the equipment or request proof of identity. The equipment can be issued to the client only after paying all charges for the performed Service Service. Services ordered remotely will be returned by default by courier at the client’s expense to the address indicated on the Reporting Form. The shipping cost will be added to the repair invoice. In the absence of picking up the equipment from the service, after two weeks from the date of informing the client about the end of the repair, the service starts charging a fee for unauthorized storage of the goods. This fee is 5% of the currently applicable rate for 1m2 of warehouse space in the city where the service is located. The inability to notify the client in the manner specified by him, not resulting from an error of the service, does not exempt the client from the obligation to pay the mentioned fee. If the client sees no need to pick up the unrepaired equipment and wants to avoid the storage fee, they can submit a written statement (can be an email) renouncing the rights to the possessed equipment. The service will then be able to dispose of the device.
  3. WARRANTY AND COMPLAINTS
    1. For all performed services, the service provides a standard 3-month warranty. In individual cases, the service may specify other warranty conditions. The service provides a warranty only for the service performed and parts replaced within the scope of this service. The service does not accept complaints related to malfunctions not reported by clients during admission to the service. Parts installed in the service are covered by a warranty provided directly by the suppliers and manufacturers of these parts. The duration of the warranty varies for different parts and is presented to the client together with the repair offer. The operating system and
Repair Zone